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You Don't Need to Pay Twice

If you purchased the Custom State, A la Carte, or Unlimited Hours packages, you can continue to watch courses as long as you have credits in your account or your unlimited access is still active.  If you have credits or an active unlimited access and you're being asked to pay, it's likely that you have one or more LexVid accounts and purchased credits/watched courses while logged into a different email address.  

Duplicate accounts happen when attorneys change jobs over the years and create a new account with each new job, sign up with both personal and work email addresses, or have a typo in their original email address (e.g., gmail.ocm) and then created a new account with the correct email.   

If you suspect that you signed up with another email address, try signing into LexVid with that account and looking for your credits/courses there.  If you can't find the account you're looking for, contact our customer service team and we can quickly help you find your missing credits/courses.

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  1. Bryan M.

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